Help Centre
Answers to the most frequent questions about orders, delivery, payment, returns and warranty. If you cannot find what you need, write to us.
Which countries do you deliver to?
We deliver to Germany and to the other member states of the European Union. Territories outside the EU VAT area (such as the Canary Islands, Ceuta and Melilla) and countries outside the EU are not served. Only these destinations can be selected at checkout.
How much does shipping cost and how long does it take?
Shipping is free with no minimum order. Germany: 2–7 business days. Other EU member states: 6–8 business days. All orders ship from our logistics centre in Schönefeld near Berlin. Full details are on the Shipping and Payment Methods page.
How can I track my order?
When the order leaves our logistics centre you receive an email with the tracking number. You can also check the status under “My orders” in your account.
Which payment methods do you accept?
Visa, Mastercard and American Express, through a secure, PCI DSS certified payment page. All prices include statutory VAT and the invoice is emailed once the order is confirmed.
Can I return a product?
Yes. You have a statutory 14-day right of withdrawal, and we voluntarily extend the return period to 30 days. Returns from Germany are free; for returns from other EU countries EUR 24.90 is deducted. Faulty, damaged or incorrect products are always returned free of charge. Details: Returns, Right of Withdrawal and Warranty.
What warranty do the products have?
The statutory warranty for defects under the German Civil Code (BGB) applies: two years from delivery for new goods. A manufacturer’s guarantee, where offered, applies in addition.
Do you offer installation and removal of the old appliance?
Yes, as optional services for large appliances: carrying upstairs, basic installation and removal of the old appliance for recycling. Please request them by email or phone before ordering and we will confirm the price.
Can you help me choose an appliance?
Yes. Write to sales@rinconelectro.com or call +49 3379 584261, Monday to Friday 9:00–18:00 (CET/CEST), and we will advise you based on use, energy efficiency and budget.
Our policies
Shipping and Payment Methods · Returns, Right of Withdrawal and Warranty · Terms and Conditions of Sale · Privacy Policy · Cookie Policy · Legal Notice · Contact
Customer support
Phone: +49 3379 584261
Email: sales@rinconelectro.com
Opening hours: Monday to Friday, 9:00–18:00 (CET/CEST)
We answer emails within 2 business days.
Last updated: 7 October 2026.